Seego AI

1. Introduction

Seego AI, Inc. ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website located at seego.ai (the "Site") and use our AI-powered phone receptionist services (collectively, the "Services"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data. Personally identifiable information, such as your name, email address, telephone number, and billing information, that you voluntarily give to us when you register for an account or when you choose to participate in various activities related to the Services.
Call Data. Audio recordings, transcripts, and metadata related to telephone calls handled through our AI receptionist system, including caller phone numbers, call duration, timestamps, and any information communicated during a call.
Derivative Data. Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, referring URLs, and pages viewed.
Financial Data. Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase the Services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy.

3. Use of Your Information

We use the information we collect or receive to:

Create and manage your account.
Process transactions and send related information, including purchase confirmations and invoices.
Provide, operate, and maintain the Services, including routing and logging calls handled by our AI.
Improve, personalize, and expand the Services.
Send you technical notices, updates, security alerts, and support messages.
Respond to your comments, questions, and requests and provide customer service.
Monitor and analyze usage and trends to improve your experience with the Services.
Comply with legal and regulatory obligations.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information we have collected about you in certain situations:

By Law or to Protect Rights. If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers. We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent. We may disclose your personal information for any other purpose with your consent.

5. Call Recording Disclosure

Our Services involve the recording and transcription of telephone calls. By using our Services, you acknowledge and agree that calls may be recorded and transcribed for the purposes of providing the Services. You are solely responsible for ensuring that all parties to any call are informed of and consent to such recording and transcription as required by applicable federal, state, or local law. Seego AI, Inc. disclaims all liability arising from your failure to obtain required consents.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Call recordings and transcripts are retained for a period of ninety (90) days following call completion unless you request earlier deletion or a longer retention period is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information.
Object to or restrict our processing of your personal information.
Request portability of your personal information.
Withdraw consent at any time where we rely on consent to process your information.

To exercise any of these rights, please contact us at privacy@seego.ai.

9. Third-Party Websites

The Site may contain links to third-party websites and applications. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.